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Key Dynamics Apps

Dynamics 365’s functionalities are broken down into individual apps, each covering a specific business process. The apps work together within Dynamics 365, allowing businesses to manage all their operations within one comprehensive, accessible solution.


With Dynamics 365 for Sales, your sales team have the data at their fingertips to better understand customer needs, engage more effectively, and close more deals.

Customer Service

Full service management empowers your customer service teams to be proactive in their dealings with customers and lower response times. By uncovering customer behaviour patterns, more personalised relationships can be built.


Dynamics 365 offers planning, designing and budgeting for marketing campaigns.   Customer communications, response to campaigns and lead management programmes can be tracked – meaning more sales for your organisation.

Project Automation

Project Automation ensures quotes for projects are costed, feasible and profitable.

Microsoft Project is leveraged to create projects and reusable project templates directly within Dynamics 365.Resources are managed by matching available staff to tasks based on role, skill and certifications.

Manage timesheets, expenses and project billing.

Field Service

An end to end process that enables you to manage work carried out in the field.

This includes installation, scheduling, recurring maintenance and fixing issues. The schedule optimiser means the right technician with the right skills is sent on time with the correct equipment.

Get the most from your service engineers, resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Additional Dynamics Apps

Finance and Operations

This is an ERP app which offers capabilities for managing business-critical processes, and boasts features allowing businesses to manage and plan their finances, inventory and warehousing, and transportation operations. This app was formerly named Dynamics AX and Dynamics NAV.


Built specifically with retail businesses in mind, this app allows users to create immersive customer experiences, deliver outstanding service and optimize their operations. Covering both front and back-end operations, Dynamics 365 for Retail delivers unified digital, in-store and behind the scenes processes.


Fully integrated with LinkedIn, Dynamics 365 for Talent helps organizations find the right people, and streamlines their hiring and on-boarding process from start to finish.
In addition, it bolsters employee engagement, growth, and satisfaction.

Microsoft Relationship Sales

 Combining LinkedIn Sales Navigator and Dynamics 365 for Sales, Microsoft Relationship Sales unifies social and sales data to help pinpoint leads, and entice the customer in through personalized engagement.

This add-on app is not included in any of the current plans as standard, and can only be purchased as a bolt-on to your existing Dynamics 365 plan.

Microsoft Power Apps

Microsoft PowerApps allows businesses to quickly create useful, personalized apps based on their Dynamics 365 data using little or no code.
You can design solutions to your specific business problems, connect to services you are already using like excel or sharepoint, and instantly publish apps to web or mobile.