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Dynamics 365 for Field Service

This proactive system enables you to efficiently manage incoming service requests, send out work orders to the most appropriate technician and ensure consistent, top quality work in the field.

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Get the right resources to the right place at the right time. Easily identify and schedule resources according to a tailored list of requirements. Dispatch the right technician with the right skills and the right equipment.

make technicians more effective

Give your technicians access to real-time data in the field. On any device, your team can view the full customer information and the guidance they need, when they need it, empowering them to resolve issues fast.

increase customer satisfaction

Keep customers informed at every step of the process. Provide customers with self-service portals, proactive notifications, and technician tracking to ensure they are engaged and updated at all times.


Improve your service by proactively detecting, troubleshooting, and resolving issues remotely with internet connected devices. Spot problems before your customers identify them and resolve them remotely where possible.

innovate with an adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.