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Dynamics 365 for Customer Service

Built in intelligence delivers faster, more personalized service and adds value to every interaction.

Infopad can help you exceed your customers expectations by designing a bespoke system that gives your customers the information they need, when they need it – and on any platform.

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Engage with customers on all channels

Deliver effortless experiences on your customers’ terms, through any channel or device. 360-degree view of the customer with full interaction history and preferences whether they have come through social media or your website.

Enable agents to deliver a personalized service

Agents will be able to provide complete, consistent answers to customers across all channels. Dynamics 365 provides an adaptive interface that will guide the agent to the next best action dynamically and in context.

Learn from every interaction

Analyse your customer interactions & make continuous improvements while reducing costs. Improve service through targeted analysis of contact centre data, social listening & customer surveys. Allocate resources efficiently.

Innovate fast with an adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use. Adapt your workflows quickly with no-code visual editors and tools.

Help customers to help themselves

Make it easy for customers to access their account information and find the answers they need quickly and easily. Provide self-service portals so they can access expert & peer-to-peer support.